Return and Refund Policy
1. Our Return Policy
You have 15 days from the day you receive your item to request a return.
To be eligible for a return:
- The item must be in its original condition: unused, with tags, and in its original packaging.
- We don’t accept returns for items damaged by the customer, but we do accept returns if the item was damaged during shipping (carrier damage). In this case, we’ll cover the return shipping costs.
- You need a receipt or proof of purchase.
How to Start a Return:
Email us at Support@SevenKhalta.com to request a return. Once approved, we’ll send you a return shipping label and instructions.
Note: Please don't send items back without contacting us first.
Need help?
For any return questions, contact us at Support@SevenKhalta.com.
2. Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong item, please let us know right away so we can fix the issue.
3. Items We Can’t Accept for Return
Some items can’t be returned, including:
- without tag
- used
- original packing broken
- items damaged by the customer
- Hazardous materials (like flammable liquids or gases)
- Sale items and gift cards
If you’re unsure about a specific item, please reach out to us before requesting a return.
4. Exchanges
To exchange an item, return it first, and once the return is accepted, you can place a new order.
- Exchanges: We specifically accept exchanges. Please contact us to arrange the exchange.
5. EU Customers: 14-Day Return Option
If you’re in the European Union, you have 14 days to cancel or return your order for any reason. The item must be unused, with tags, and in its original packaging. Please provide proof of purchase.
6. Refunds
Once we receive and inspect your returned item, we’ll let you know if the refund is approved. If approved, you’ll get your refund within 10 business days. Keep in mind that your bank or card provider might take extra time to process it.
If you don’t see your refund after 15 business days, please contact us at Support@SevenKhalta.com.
Get in Touch
Email: Support@SevenKhalta.com
Phone: +1 619-430-0252